14 Hours of Downtime…
I woke up yesterday to find my websiteS (yes, a capital S) are all down.
It turns out that my website hosting suspended my account for being 4 days late on my payment. They couldn’t get payment from my card and decided to suspend my account. And worse, because of that, I couldn’t use my email and that made it difficult to get in touch with them.
Even worse than that, their billing department opens from 9am to 6pm EST, and I discovered my websites were no longer online at about 7am Kuala Lumpur time, about 7pm EST. I had to wait 14 hours to get all these settled.
I don’t know any service or business that shuts you out like that immediately. Some businesses will let the service run for at least 14 days, while trying to contact you and collect payment.
OK, OK… I didn’t update my credit card details. But 4 days late? C’mon… You can’t even kick your tenant out that easy. I don’t think I even get that “credit card declined” email. If I did, I missed it.
Alright… just a little rant. I do hope they look into this matter and start to think about their policy deep and hard…
